If your tickets don't arrive on time or are invalid, viagogo Guarantee states they will provide comparable or better tickets or a full refund.

You are buying from a third party. If a seller lists a ticket and then sells it elsewhere or uses it themselves, your ticket may be invalid.

You must report issues within 14 days of receiving tickets, or within 48 hours of the event if they failed at the door. 3. Critical Safety Steps for Buyers

Is it safe to purchase tickets through Viagogo or another broker?

Viagogo Is It Safe To Buy Tickets <Bonus Inside>

If your tickets don't arrive on time or are invalid, viagogo Guarantee states they will provide comparable or better tickets or a full refund.

You are buying from a third party. If a seller lists a ticket and then sells it elsewhere or uses it themselves, your ticket may be invalid.

You must report issues within 14 days of receiving tickets, or within 48 hours of the event if they failed at the door. 3. Critical Safety Steps for Buyers

Is it safe to purchase tickets through Viagogo or another broker?