The Emotionally Intelligent Manager: How To Dev... Direct

: Predicting how a team might react to a major announcement (e.g., how frustration might turn into anger) and planning a response based on that "emotional blueprint". 4. Managing Emotions (Do It with Feeling)

: Knowing where emotions come from and how they change over time. The Emotionally Intelligent Manager: How to Dev...

: Noticing subtle facial expressions, body language, and tone of voice to understand the real mood of a meeting or a team member. 2. Using Emotions (Get in the Mood) : Predicting how a team might react to

In their book, , David R. Caruso and Peter Salovey argue that emotions are not irrational distractions but essential "data" for making smart decisions. The Emotionally Intelligent Manager: How to Dev...

: Accurately recognizing how you and those around you are feeling.