Forever 21 Buy Online — Return In Store

Direct exchanges are not offered. If you need a different size or color, you must return the original item for a refund and place a new order.

Follow the prompts to select the items you wish to return. Step 3: Generate and print a prepaid return shipping label.

Refunds are issued to the original payment method and typically take 2–3 weeks to process after the warehouse receives the items. Important Limitations forever 21 buy online return in store

Food, cosmetics, jewelry, underwear, select lingerie, swimwear, and clearance items marked as "Final Sale" cannot be returned.

Items must be sent back within 30 days of receipt to qualify for a refund. Direct exchanges are not offered

Returned items must be unwashed, unworn, and undamaged with all original tags attached.

Note that all returns, gift cards, or store credits issued before May 1, 2025 , are no longer accepted due to a change in company ownership. Step 3: Generate and print a prepaid return shipping label

To return an online order, you must use the official Forever 21 Returns Center :