: Ensure all pending rental payments are cleared before deactivating, as this may hinder the closing process.
: Ensure you place the request before the next billing cycle to avoid further deductions. Some users report that tagging Paytm on X (formerly Twitter) can speed up the pickup process if there are delays.
Use the chatbot to specifically ask to . A support executive will typically follow up to arrange a pickup. Contact Support Directly : : Ensure all pending rental payments are cleared
State the reason for return (e.g., "Device not required" or "Monthly rental too high"). :
Tap on your profile picture in the app and select . Use the chatbot to specifically ask to
Choose the service related to "Soundbox" or "Merchant Account."
: After the request is accepted, a delivery agent will visit your business location to pick up the physical device. The service is only fully deactivated once the device is returned. I want to deactivate my account: Paytm for Business Support : Tap on your profile picture in the app and select
: You can also email smartretail.support@paytm.com with your merchant ID and device details to initiate the process. Important Considerations