2022---shein--this-is-how-you-contact-the-customer-service-of-the-online-shop

If you are contacting them for a return, remember that items must generally be in their original packaging with tags attached. You can find full details on the Returns & Refunds Policy page .

Specific regions sometimes have dedicated addresses, such as customercare@sheinindia.in for India-based inquiries. Important Things to Remember If you are contacting them for a return,

As of 2022, SHEIN does not offer a standard customer service phone number for the US. Beware of "scam" numbers found on third-party sites; always use the official app for communication. Important Things to Remember As of 2022, SHEIN

SHEIN is highly active on social platforms. While they won't process a refund directly through a DM, their social media teams can often escalate a ticket if you aren't getting a response elsewhere. While they won't process a refund directly through

SHEIN typically responds to these tickets within 24 hours .

For specific legal concerns or high-level complaints, SHEIN maintains specialized email addresses:

Concerns regarding services can be directed to legal@shein.com.